Return & Exchange Policy – The Mandate Apparel

At The Mandate Apparel, we take pride in delivering high-quality,  
custom-made products with attention to detail. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns


•    Items may be returned within 14 days of delivery.
•    To be eligible, items must be:
o    Unworn and unused.
o    In their original packaging with all tags attached.
o    Free from stains, odors, or damage.


Non-Returnable Items


•    Custom-made or personalized items (e.g., with names, special prints, or modifications).
•    Sale or clearance items.
•    Gift cards and digital downloads.


Exchanges


•    We offer size and color exchanges for eligible products.
•    Exchanges are processed after the original item is returned and inspected.
•    Customers are responsible for return shipping costs unless the item is defective or incorrect.


Damaged or Defective Items


•    If you receive a damaged or incorrect product, contact us within 7 days of delivery at [insert customer service email] with photos of the item and packaging.
•    We will replace or refund the item at no extra cost.
Refunds
•    Refunds are issued to the original payment method after the returned item passes inspection.
•    Processing may take 5–10 business days depending on your bank or payment provider.


How to Initiate a Return


1.    Email [insert customer service email] with your order number and reason for return.
2.    Our team will provide the return shipping address and instructions.
3.    Pack your item securely and ship it back.
4.    Keep your shipping receipt/tracking for proof of return

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